Xtime: Revolutionizing Automotive Service with Smart Digital Solutions


 

In today’s fast-paced automotive world, customers expect more convenience, faster service, and full transparency. That’s where Xtime steps in. As a leading cloud-based platform for automotive dealerships, Xtime helps service departments improve operations, enhance customer satisfaction, and drive profitability.

Backed by Cox Automotive, Xtime powers more than 10 million service appointments every month, helping dealers create a modern, efficient, and fully connected service experience.

 What is Xtime?

Xtime is a fixed operations solution that helps auto dealerships manage the entire customer service experience—from booking appointments to final vehicle pickup and payment. It gives both service teams and customers powerful digital tools to simplify every step of the repair or maintenance journey.

With tools for online scheduling, digital inspections, real-time updates, service approvals, and payment processing, Xtime makes it easier for dealerships to deliver consistent, high-quality service—and for customers to get their vehicles back faster, with less hassle.

 Xtime Spectrum: All-in-One Platform for Service

Xtime’s main product offering is called Spectrum. It includes four powerful modules that work together to support every phase of the service process:

1. Invite – Bring Customers In

This module helps dealerships reach out to customers through automated marketing campaigns. Whether it’s a recall notice, a reminder for a scheduled maintenance, or a special offer, Invite ensures the customer knows it’s time to visit the dealership.

2. Schedule – Book Appointments Online, Anytime

With Schedule, customers can book appointments 24/7 from any device. It syncs directly with your service capacity, ensuring availability is always accurate. It also offers:

  • Personalized service menus

  • Integrated shuttle or rideshare options (like Lyft)

  • Real-time updates

  • Recall alerts at the time of booking

This increases appointment bookings and reduces no-shows.

3. Engage – Check-In and Communicate

Engage modernizes the customer check-in process. Service advisors can use tablets to greet customers, confirm appointments, and start the inspection process. Customers can also get live updates via text, approve recommended services digitally, and even pay online—saving time and improving transparency.

4. Inspect – Digital Vehicle Inspections

Inspect turns the traditional paper-based multipoint inspection into a modern, digital experience. Technicians can use tablets to document issues and upload photos or videos, helping customers see what’s wrong and why it matters. This builds trust and leads to faster approvals—sometimes in under 10 minutes.

 Why Dealerships Choose Xtime

Dealerships choose Xtime for one main reason: it works. It helps solve some of the most common fixed ops challenges—like poor communication, low customer retention, or slow repair approvals.

Here are some key benefits:

  • 46% higher revenue per repair order when using Xtime's connected tools

  • Faster approvals when using video and photo estimates

  • 13.3% increase in customer retention

  • Streamlined workflows that reduce time and errors

  • Boosts efficiency in high-volume service lanes

By offering a seamless, digital-first experience, dealerships build more trust with customers, improve service lane throughput, and generate more repeat business.

 Seamless Integration

Xtime works with the tools you already use. It integrates with:

  • Major Dealer Management Systems (DMS) like CDK, Reynolds & Reynolds, and Dealertrack

  • CRM platforms like VinSolutions

  • OEM systems and vehicle telematics

  • Financing tools like DigniFi, Sunbit, and FlexPay

This means less switching between systems, fewer manual inputs, and faster processing times.

 What’s New in 2025?

Xtime continues to evolve to meet dealership and customer expectations. The latest updates in 2025 include:

  • New texting tools – Easily send messages and appointment reminders

  • Improved photo and video tools – High-resolution media with dealer branding helps speed up customer approvals

  • Faster communication – Built-in chat between technicians and advisors improves shop coordination

  • Enhanced analytics dashboards – Track key performance indicators (KPIs), like average RO value, booking rates, and customer wait times

These features help dealerships not just stay competitive—but lead the way in service experience.

Real Results with Xtime

Xtime doesn’t just promise results—it delivers them. Dealerships using the platform have reported:

  • Higher revenue per RO

  • More booked appointments

  • Increased ASR (additional service request) approvals

  • Improved shop coordination and customer satisfaction

Even better, customers appreciate the added convenience—especially the ability to approve services and pay without needing to stay at the dealership.

 What Dealers Are Saying

Dealers from around the country are praising Xtime for its impact:

  • “Courtesy rides now take just 3–4 minutes thanks to the Lyft integration.” – Chapman Honda, Tucson

  • “I wouldn’t want to work at a dealership that doesn’t use Xtime.” – Ferman Volvo

  • “We’ve transformed the write-up process and improved our in-lane experience.” – Vaden Automotive Group

These kinds of testimonials show how Xtime improves both the customer journey and dealership operations.

 Pros and Cons

While Xtime is widely appreciated, no system is perfect. Here's a quick overview of what users love—and some challenges:

 Pros:

  • User-friendly design

  • Strong integration with DMS/CRM tools

  • High customer trust through photo/video inspections

  • Improved service upselling and efficiency

 Cons:

  • Occasional software bugs (especially in complex ROs)

  • Some learning curve for new users

  • Parts integration can be delayed in older systems

With good training and proper setup, most dealerships report smooth operations and fast ROI.

 Final Thoughts: Is Xtime Right for You?

If your dealership wants to:

  • Increase repair order revenue

  • Improve the service experience for customers

  • Offer digital check-in, updates, and payments

  • Modernize your service lane for today’s expectations

Xtime is a smart, scalable, and proven choice.

Backed by Cox Automotive, used by thousands of dealerships worldwide, and constantly evolving, Xtime offers the digital infrastructure to make your service department more profitable and customer-friendly than ever.

Comments

Post a Comment

Popular posts from this blog

Turbocharge Your Dealership’s Fixed‑Ops with Xtime

Image
  In an era when fixed‑ops (service and parts) account for nearly 49% of dealership profits , proactive digital transformation becomes invaluable. Xtime , a Cox Automotive brand, answers this need as a cloud-based Service Experience Platform . It seamlessly integrates scheduling, inspections, customer engagement, and analytics to boost efficiency, transparency, and profitability across the service lane .  What Is Xtime? Founded in Silicon Valley and acquired by Cox Automotive in 2014, Xtime supports over 6,000 dealerships, handling more than 2.5 million monthly appointments—equating to more than $6 billion in annual service revenue . At its core is Spectrum , a fully integrated suite featuring four modules: Invite, Schedule, Engage, and Inspect, designed to foster loyalty and repeat service visits .  The Four Pillars of Xtime  Invite Builds demand via targeted, automated outreach through email, SMS, and print. It helps fill open bays, manages recalls, and rec...
Read more

Xtime: Transforming Automotive Service with Digital Innovation

Image
  In today’s fast-paced automotive industry, service departments are expected to deliver not only technical excellence but also outstanding customer experiences. Xtime , a leading fixed operations platform under Cox Automotive , is redefining how dealerships and auto service centers manage their service lanes, appointments, and customer interactions. Founded on the principle of improving the customer experience through technology, Xtime provides an all-in-one solution that connects every touchpoint of the service journey—from appointment scheduling to post-service follow-up. By streamlining workflows and integrating key systems, Xtime enables dealerships to operate more efficiently while building long-term customer loyalty. A Full-Service Platform for Dealerships Xtime’s platform is built around several core modules that address specific needs in the fixed-ops environment: 1. Schedule: Smarter Booking, 24/7 Xtime’s Schedule module allows dealerships to offer real-time online and m...
Read more