Xtime: Transforming Automotive Service Experiences in the Digital Era

 

In today’s highly competitive automotive retail landscape, delivering a seamless and transparent service experience is essential for retaining customers and driving profitability. This is where Xtime comes into play—a robust, cloud-based solution built specifically to modernize fixed operations in dealerships.

With an all-in-one platform designed to manage scheduling, inspections, communications, payments, and customer engagement, Xtime empowers dealerships to elevate the service experience while boosting operational efficiency and revenue.

What is Xtime?

Xtime is a leading cloud-based solution that helps automotive dealerships manage and improve their service departments. It enables dealers to:

  • Schedule appointments online and in real time

  • Digitally engage with customers during service visits

  • Perform multipoint inspections with media-rich reporting

  • Increase service upsells with trust-building tools

  • Streamline payments and reduce wait times

  • Analyze performance with actionable insights

More than just software, Xtime serves as a complete ecosystem for enhancing fixed operations, helping service teams improve retention, reduce no-shows, and exceed customer expectations.

Core Products That Power Xtime

Xtime offers several modules that can be used independently or as a complete suite. These include:

1. Xtime Schedule

This tool simplifies appointment booking by allowing customers to schedule services online, through mobile apps, or even from in-vehicle systems. Service managers benefit from real-time capacity views, smart time allocation, and fewer overbookings.

Key benefits:

  • Online 24/7 booking availability

  • Automatic job type balancing

  • Integration with DMS and OEM systems

2. Xtime Engage

This is where customer service is redefined. Engage enables digital check-ins and two-way messaging, allowing customers to receive updates, approve work, and ask questions—all without having to wait in line.

Key features:

  • Text and email updates

  • Service advisor tablets for walkaround inspections

  • Personalized maintenance recommendations

3. Xtime Inspect

This is Xtime’s digital multipoint inspection (MPI) solution. It allows technicians to document vehicle conditions using photos and videos. Customers receive a professional report showing exactly what needs attention, which helps build trust and drive service approvals.

Advantages:

  • Photo/video evidence builds transparency

  • Real-time RO updates

  • Approvals obtained digitally with a single tap

4. Xtime Invite

A powerful marketing tool, Invite helps dealerships re-engage customers with personalized service campaigns. It works behind the scenes to target deferred maintenance, lapsed customers, or upcoming services.

Campaign types:

  • Email reminders for overdue services

  • Seasonal promotions

  • Loyalty campaigns

5. Xtime Pay

Modern service departments need modern payment options. With Xtime Pay, customers can review invoices online and pay via mobile, text, or in-lane tablets. This means shorter lines, faster checkouts, and happier clients.

Capabilities include:

  • Contactless payments

  • Invoice visibility before payment

  • Integration with major payment processors

Benefits of Using Xtime

Implementing Xtime offers significant advantages across every area of fixed operations:

1. Improved Customer Satisfaction

By making service appointments convenient and transparent, dealerships see higher customer satisfaction index (CSI) scores. Digital inspections and media-rich reports reduce doubts and increase approval rates.

2. Boosted Revenue Per RO

The ability to showcase repair needs using videos or images directly increases upsell acceptance. Customers are more likely to authorize repairs when they see clear visual evidence.

3. Reduced No-Shows

With automated reminders and convenient digital engagement, Xtime helps reduce appointment no-shows, which translates into fewer missed opportunities and higher bay utilization.

4. Faster Service Approvals

Instead of calling customers for repair authorizations, service advisors can send texts or emails with clickable approval links—dramatically speeding up repair workflows.

5. Integrated Workflow

Xtime integrates seamlessly with popular DMS platforms, OEM programs, and manufacturer maintenance schedules, providing a truly unified workflow from start to finish.

Real-World Impact: Why Dealers Trust Xtime

Across North America, Xtime supports over 7,500 dealerships and processes millions of service appointments annually. These dealerships report measurable improvements in:

  • Time saved per RO

  • Percentage of customer return visits

  • Revenue from service recommendations

  • Employee productivity and morale

Additionally, technicians love the mobile inspection tools, which let them quickly document findings with photos or video directly from their tablets or phones.

Digital Transformation in Automotive Service

The modern car buyer expects the same level of convenience from a dealership as they get from tech giants like Amazon or Uber. Traditional paper-based check-ins, phone calls for approvals, and long waits at the cashier desk are increasingly unacceptable.

Xtime empowers dealerships to meet these expectations with:

  • Digital workflows

  • Customer self-check-in options

  • Real-time communication

  • Transparent pricing

  • Mobile payments

By digitizing these processes, service departments gain efficiency, reduce friction, and enhance loyalty.

Key Industries and OEM Integrations

Xtime is OEM-certified and integrated with many leading automotive manufacturers, including:

  • Honda

  • Nissan

  • Toyota

  • Volkswagen

  • BMW

  • FCA

This ensures dealerships stay in sync with factory maintenance plans, warranty programs, and incentive requirements—all from within the Xtime platform.

Mobile-First: Xtime on the Go

Xtime Mobile apps give both service advisors and customers the flexibility to manage appointments, communicate, and approve repairs from anywhere. Service teams can:

  • Receive real-time alerts

  • Upload inspections from the bay

  • Chat internally with advisors or parts departments

  • Speed up the entire service process

Mobile support increases team responsiveness and ensures nothing slips through the cracks.

Training and Support

Xtime backs up its platform with extensive training materials, onboarding programs, and responsive support. Their resource center offers:

  • Webinars and video tutorials

  • Product update announcements

  • Case studies and best practices

  • Live technical assistance

This ensures that dealerships maximize the return on their technology investment and stay current with evolving features.

Future-Proofing Your Dealership

With technology continuing to reshape the automotive landscape, fixed operations must evolve. Xtime gives dealerships the digital infrastructure to stay competitive—not just for today, but for the future.

Whether you're a single-rooftop store or part of a multi-dealership group, Xtime offers scalable solutions to standardize operations, increase customer trust, and grow long-term profitability.


If your dealership is still relying on outdated processes, manual inspections, or phone-based scheduling, Xtime is a game-changer. Its intuitive interface, powerful communication tools, and mobile flexibility make it one of the most impactful solutions in the fixed operations market.

By using Xtime, you’re not just upgrading your software you’re transforming your entire service department into a digitally enabled, customer-first engine of profitability.


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