Xtime: The Future of Automotive Fixed-Ops is Here

 In a world where car owners expect transparency, convenience, and speed, dealerships need smarter tools to stay competitive. Xtime delivers exactly that: a powerful, fully integrated automotive service experience platform designed to streamline fixed operations, elevate customer satisfaction, and increase revenue—across scheduling, engagement, inspection, and marketing touchpoints.

A Four-Part Fixed‑Ops Ecosystem

Xtime isn't just one tool—it’s a unified service operations suite composed of four deeply connected modules, each engineered to solve dealership challenges and enhance performance:

• Schedule
  Let customers self-book service appointments online—anytime, anywhere—from mobile or desktop. Xtime Schedule offers live availability, clear pricing menus, financing options, and even rideshare integration for customer convenience. Dealerships report earning up to 27× return on their auto shop management software investment. 

• Engage
  Transform the service lane experience with digital check-in, tablet-based greetings, real-time text updates, service financing, and rapid digital payment—whether in-lane or online. This module boosts efficiency, customer satisfaction, and dollars per repair order. 

• Inspect
  Raise trust and transparency by embedding photos and videos into multipoint inspections. Customers see exactly what's needed—leading to faster approval times and higher average RO value. 

• Invite
  Re-engage customers who declined maintenance or haven't returned in a while with personalized campaigns—optimized to fill gaps in your schedule and drive additional repair orders. 

Together, these modules ensure a seamless, customer-centric service journey that drives both loyalty and operational efficiency.

Performance Gains You Can Measure

Between August 2023 and July 2024, dealerships using Xtime experienced:

• A near‑50% increase in revenue per repair order.

• Quick approvals—especially with video-enhanced recommendations where approvals come in as fast as 7 minutes. 

Such impressive metrics show Xtime not only enhances customer experience but meaningfully boosts service department performance.

Expert Support and Integration You Can Count On

Xtime Spectrum goes beyond technology, offering dedicated Performance Managers who help dealerships tailor the platform, deploy best practices, and achieve optimal results faster.

Dealerships also benefit from:

• On-site consulting: Improve show rates, manage shop capacity, and increase profitability through expert-guided strategies.

• Managed services: Get hands-on support for Invite campaigns, including execution and performance tracking.

• Product customization: From telematics to recall integration to branding, Xtime adapts to your dealership's unique needs. 

Add in deep integrations with major DMS, CRM, payment, and OEM systems and the result is a smooth, data-connected service ecosystem. 

Stories from the Field: Proven Results

• Chapman Honda Tucson saw courtesy ride times drop from over an hour to just 3–4 minutes thanks to Xtime’s Lyft integration. 

• Ferman Volvo's Service Manager said bluntly, "I wouldn’t want to work at a dealership that doesn’t use Xtime." 

• Vaden Automotive Group transformed its write-up process into a more personalized, customer-friendly experience using the Engage module. 

• At Napleton Automotive Group, Xtime helped optimize capacity management, boost team efficiency, and leverage QR-code scheduling, text automation, and analytics to improve both employee and customer satisfaction. 

These stories reflect how Xtime technology, paired with expert support, can drive real, on-the-ground fixed‑ops transformation.

Honest Feedback from Users

Despite its strengths, Xtime also receives candid, mixed feedback from users—especially on integration nuances:

"The interface itself isn’t bad … But it just seems to have so many issues on the parts side… it just feels really buggy all the time."
— Dealer parts staff about integration frustrations and UI behavior.

"My messaging doesn’t work. The RO tracking is a nightmare… quoting is horrific—it doesn’t include labor, taxes, or shop supplies."
— Service advisor highlighting real-world operational challenges. 

Still, other users find Xtime valuable when properly implemented:

"It's an extra layer of CYA—it logs and timestamps every part of the process."
— Technician recognizing the accountability baked into Xtime workflows. 

These mixed voices underscore that successful adoption hinges on strong implementation, integrations, and training—exactly where Xtime’s consultative model and support infrastructure aim to help.

Summary Table: Why Xtime Works

Aspect	The Xtime Advantage
Comprehensive	Unified Schedule, Engage, Inspect, Invite suite
Proven ROI	~50% more revenue per RO; 7-minute ASR approvals
Human Support	Performance Managers, consulting, managed services
Standout Stories	Real-world wins, loyalty, and efficiency boosts
Transparent Feedback	Balanced user reviews—strong when deployed well

In an era where fixed operations can make or break dealership profitability, Xtime stands out as a platform that blends technology, training, and expertise. By aligning seamless booking, engaging customer touchpoints, transparent inspection workflows, and smart marketing outreach—with the guidance to make it work for your team—Xtime delivers both customer delight and operational excellence.