Xtime: Revolutionizing Automotive Service with Intelligent Scheduling and Customer Engagement

 

In the fast-paced world of automotive service, dealerships face the dual challenge of delivering exceptional customer experiences while optimizing operational efficiency. Xtime, a comprehensive service experience platform developed by Cox Automotive, addresses these challenges by offering a suite of solutions designed to enhance service scheduling, customer engagement, and overall dealership performance.

What Is Xtime?

Xtime is a cloud-based platform that empowers automotive dealerships to streamline their service operations through intelligent scheduling, personalized customer interactions, and data-driven insights. By integrating seamlessly with Dealer Management Systems (DMS), Customer Relationship Management (CRM) platforms, and other industry tools, Xtime ensures a cohesive and efficient workflow across all service touchpoints.

Core Solutions Offered by Xtime

1. Xtime Schedule: Simplifying Appointment Scheduling

The foundation of Xtime's offerings, Xtime Schedule, revolutionizes the way customers book service appointments. Key features include:

  • 24/7 Online and Mobile Scheduling: Customers can schedule appointments at their convenience, reducing friction and increasing booking rates.

  • Customizable Pricing Menus: Dealers can present tailored service menus, enhancing transparency and trust.

  • Integrated Ridesharing: Through partnerships with services like Lyft, customers can arrange transportation, improving convenience.

  • Recall and Warranty Integration: The system automatically checks for open recalls or warranties during the scheduling process, ensuring comprehensive service.

These features collectively enhance customer satisfaction and drive fixed operations growth.

2. Xtime Engage: Enhancing Customer Interaction

Xtime Engage focuses on optimizing in-dealer customer interactions. Its capabilities include:

  • Self Check-In: Customers can check in digitally, expediting the service process.

  • Tablet Reception: Service advisors can access customer and vehicle information instantly, personalizing the service experience.

  • Real-Time Text Updates: Customers receive timely notifications about their vehicle's service status, keeping them informed.

  • Intelligent Diagnostics: Service advisors can provide additional service recommendations based on integrated data, increasing revenue opportunities.

These features not only improve operational efficiency but also foster stronger customer relationships.

3. Xtime Invite: Targeted Marketing Campaigns

Xtime Invite enables dealerships to re-engage customers through personalized marketing efforts. By targeting declined services and leveraging customer data, dealerships can create campaigns that drive service retention and revenue growth.

4. Xtime Inspect: Streamlining Vehicle Inspections

Xtime Inspect provides a digital platform for conducting comprehensive vehicle inspections. Service advisors can capture and share multimedia documentation, enhancing transparency and building trust with customers.

Integration and Compatibility

Xtime's platform integrates seamlessly with various industry tools, including:

  • Dealertrack DMS: Ensuring smooth data flow between service operations and dealership management.

  • VinSolutions CRM: Facilitating personalized customer interactions based on comprehensive data.

  • Cox Automotive Solutions: Providing a cohesive ecosystem that enhances overall dealership performance.

These integrations ensure that dealerships can leverage their existing systems while benefiting from Xtime's advanced features.

Proven Impact on Dealership Performance

Dealerships utilizing Xtime have reported significant improvements in various performance metrics:

  • Increased Repair Orders: Dealerships have seen a rise in the number of repair orders processed monthly.

  • Higher Revenue per Repair Order: The platform's features contribute to increased revenue per service transaction.

  • Enhanced Customer Retention: Personalized experiences and efficient service processes lead to higher customer loyalty.

These outcomes underscore the effectiveness of Xtime in driving fixed operations growth.

Industry Recognition and Partnerships

Xtime's impact extends beyond individual dealerships. Notably, Nissan North America selected Xtime's ServiceCRM™ platform to power its One to One online service scheduling program across the U.S. This partnership underscores the trust major Original Equipment Manufacturers (OEMs) place in Xtime's solutions.


In an era where customer expectations are continually evolving, Xtime offers automotive dealerships a comprehensive suite of tools to enhance service operations. From intuitive scheduling to personalized customer engagement, Xtime equips dealerships with the capabilities to deliver exceptional service experiences. By integrating seamlessly with existing systems and providing data-driven insights, Xtime ensures that dealerships can navigate the complexities of modern automotive service with confidence.

Comments

Post a Comment

Popular posts from this blog

Xtime: Transforming Automotive Service Experiences in the Digital Era

Image
  In today’s highly competitive automotive retail landscape, delivering a seamless and transparent service experience is essential for retaining customers and driving profitability. This is where Xtime comes into play—a robust, cloud-based solution built specifically to modernize fixed operations in dealerships. With an all-in-one platform designed to manage scheduling, inspections, communications, payments, and customer engagement, Xtime empowers dealerships to elevate the service experience while boosting operational efficiency and revenue. What is Xtime? Xtime is a leading cloud-based solution that helps automotive dealerships manage and improve their service departments. It enables dealers to: Schedule appointments online and in real time Digitally engage with customers during service visits Perform multipoint inspections with media-rich reporting Increase service upsells with trust-building tools Streamline payments and reduce wait times Analyze performa...
Read more

Xtime: Revolutionizing Automotive Service with Smart Digital Solutions

Image
  In today’s fast-paced automotive world, customers expect more convenience, faster service, and full transparency. That’s where Xtime steps in. As a leading cloud-based platform for automotive dealerships, Xtime helps service departments improve operations, enhance customer satisfaction, and drive profitability . Backed by Cox Automotive, Xtime powers more than 10 million service appointments every month, helping dealers create a modern, efficient, and fully connected service experience.  What is Xtime? Xtime is a fixed operations solution that helps auto dealerships manage the entire customer service experience—from booking appointments to final vehicle pickup and payment. It gives both service teams and customers powerful digital tools to simplify every step of the repair or maintenance journey. With tools for online scheduling, digital inspections, real-time updates, service approvals, and payment processing, Xtime makes it easier for dealerships to deliver consist...
Read more

Turbocharge Your Dealership’s Fixed‑Ops with Xtime

Image
  In an era when fixed‑ops (service and parts) account for nearly 49% of dealership profits , proactive digital transformation becomes invaluable. Xtime , a Cox Automotive brand, answers this need as a cloud-based Service Experience Platform . It seamlessly integrates scheduling, inspections, customer engagement, and analytics to boost efficiency, transparency, and profitability across the service lane .  What Is Xtime? Founded in Silicon Valley and acquired by Cox Automotive in 2014, Xtime supports over 6,000 dealerships, handling more than 2.5 million monthly appointments—equating to more than $6 billion in annual service revenue . At its core is Spectrum , a fully integrated suite featuring four modules: Invite, Schedule, Engage, and Inspect, designed to foster loyalty and repeat service visits .  The Four Pillars of Xtime  Invite Builds demand via targeted, automated outreach through email, SMS, and print. It helps fill open bays, manages recalls, and rec...
Read more