Xtime: The Digital Backbone of High-Performance Dealership Service Operations

 

In today’s competitive automotive environment, the service department is no longer just a support function—it’s a major revenue driver. Dealerships are under pressure to deliver fast, convenient, and personalized service experiences that keep customers coming back. That’s where Xtime makes a difference.

Xtime is a powerful fixed operations platform designed to help dealerships streamline their service departments, improve customer engagement, and grow revenue. With integrated tools that handle everything from scheduling and inspections to communication and marketing, Xtime is redefining how service is delivered across the industry.

What Does Xtime Do?

Xtime offers a suite of connected solutions that manage the entire service experience:

• Xtime Schedule – Enables customers to book service appointments anytime, anywhere.

• Xtime Engage – Enhances the service lane with self-check-in and real-time communication.

• Xtime Inspect – Offers digital inspections with images and videos to boost trust and repair approvals.

• Xtime Invite – Drives repeat business through personalized marketing campaigns.

Together, these tools help dealerships create a more modern, efficient, and customer-friendly service experience.

Xtime Schedule: Streamline Your Booking Process

Xtime Schedule lets customers schedule service appointments 24/7 through a user-friendly online interface. It integrates with your service calendar, offers real-time availability, and provides clear, upfront pricing.

Customers appreciate the convenience, and dealerships benefit from reduced phone calls and fewer no-shows. With integrated financing options and dynamic service menus, Schedule helps increase appointment volume and average repair order values.

Xtime Engage: Transform the Service Lane Experience

When customers arrive at your dealership, their first impression matters. Xtime Engage digitizes the check-in process with mobile and kiosk-based options. Advisors can access customer history, review vehicle needs, and communicate updates through text messaging.

Engage also supports contactless payment options, reducing wait times and improving customer satisfaction. The result is a more efficient, transparent, and professional service lane that earns trust and builds loyalty.

Xtime Inspect: Build Trust With Transparency

Xtime Inspect brings digital efficiency to vehicle inspections. Technicians can document their findings with photos, videos, and notes—giving customers a clear understanding of recommended repairs.

By visually showing the condition of the vehicle, Inspect increases the likelihood of service approval. It also reduces confusion and helps customers feel more confident about their decisions, leading to higher revenue per visit.

Xtime Invite: Reconnect and Retain Customers

Customer retention is essential for fixed ops success. Xtime Invite uses intelligent data to reconnect with customers after their visit. Whether it’s a declined service, an overdue oil change, or a seasonal promotion, Invite helps you send timely and relevant messages via email or text.

These personalized campaigns bring customers back to your service drive and turn one-time visitors into loyal clients. Best of all, it runs in the background, automatically engaging customers so your advisors can focus on in-store service.

Powerful Integrations That Fit Your Workflow

Xtime works seamlessly with major dealership systems. Whether you use CDK, Reynolds & Reynolds, Auto/Mate, or another DMS provider, Xtime integrates effortlessly into your daily workflow.

It also supports:

• FlexPay – Service financing powered by DigniFi to help customers afford necessary repairs.

• Vantiv, Worldpay, Global Payments – Secure and flexible payment processing options.

• CRM and parts systems – For real-time data exchange and accurate quoting.

These integrations help reduce manual entry, eliminate duplicate work, and improve operational accuracy.

Real Results You Can Measure

Dealerships using Xtime report major improvements in service performance. Some of the key metrics include:

• 27x ROI from improved appointment volume and operational efficiency.

• 76% increase in service approvals when using FlexPay for financing.

• 8.2% lift in service retention with digital tools like Engage and Inspect.

• Higher revenue per repair order due to transparency and smarter customer engagement.

These results speak for themselves—and prove that modern service technology can make a tangible difference.

Training, Support & Performance Management

Xtime doesn’t just give you the tools—it helps you succeed with them. Every dealership is assigned a Performance Manager, who provides ongoing guidance, insights, and optimization strategies.

You also get access to:

• Xtime University for product training

• Client Resource Center for documentation and updates

• Live webinars and support tools to help your team stay informed

This hands-on support ensures long-term success and maximized ROI.

Why Choose Xtime?

Here’s why thousands of dealerships across North America rely on Xtime:

• All-in-one platform that covers every step of the service process

• Easy integration with your existing tech stack

• Improved customer experience that builds trust and loyalty

• Increased revenue and efficiency from every service interaction

• Ongoing support that helps you evolve with industry changes

Whether you’re looking to improve shop performance, retain more customers, or deliver a digital-first experience, Xtime is the solution built for modern fixed operations.

The future of fixed ops is digital, customer-focused, and data-driven. Xtime gives you the tools to modernize your service department, keep customers happy, and drive long-term growth.