Xtime: Transforming Automotive Service Experiences with Innovation and Efficiency


 In the fast-moving world of automotive service, customer expectations are higher than ever. Vehicle owners today demand convenience, transparency, and efficiency — not just quality repairs. To meet these evolving needs, dealerships must modernize their service operations, streamline workflows, and enhance customer engagement. Xtime is a leading automotive service experience platform that delivers all of this and more, helping dealerships increase revenue, boost customer retention, and deliver an exceptional service journey from start to finish.

Xtime is part of the Cox Automotive ecosystem and provides a unified suite of service solutions designed specifically for fixed operations teams. Its tools help dealerships handle everything from service appointment scheduling and customer check-ins to digital inspections and proactive marketing — all through a modern, digital interface that enhances the ownership experience and drives business performance.

What Is Xtime and Why It Matters

Xtime is a comprehensive service technology platform built to support automotive service departments with digital solutions that increase operational efficiency and improve the customer experience. Rather than relying on manual processes or siloed tools, dealerships using Xtime can manage key functions in one place and deliver a service experience that aligns with modern consumer expectations.

Whether a customer wants to book a service appointment on their phone, receive updates via text while their vehicle is being serviced, or view transparent photos of recommended repairs, Xtime supports these interactions and strengthens trust. Its modular architecture allows dealerships to adopt select features like scheduling or inspection tools, or embrace the entire suite for maximum impact.

Exploring Xtime’s Core Solutions

Xtime delivers several interconnected tools — each built to address a specific need within the service journey. These solutions help improve shop efficiency, increase repair order revenue, and provide a superior customer experience:

1. Schedule — Online Appointment Management

The Schedule tool allows customers to book service appointments online or from their mobile device anytime, making the process seamless and convenient. This digital scheduling system gives service teams real-time visibility into shop capacity so they can optimize workloads and reduce bottlenecks. With automated reminders and easy booking, dealerships can lower no-show rates and increase the number of vehicles serviced each day.

By offering this level of flexibility and accessibility, Xtime helps customers choose service times that work for them while maximizing efficiency for the dealership’s fixed-ops team.

2. Engage — Personalized Customer Check-In and Communication

Xtime Engage is focused on enhancing the service lane experience by delivering digital check-ins, personalized communication, and online payment options. Customers can check in using tablets or mobile devices, reducing wait times and freeing staff to focus on high-value tasks. Throughout the service process, text updates keep customers informed of progress, enhancing transparency and satisfaction.

Engage also supports intelligent diagnostics, enabling technicians and advisors to share photos, videos, and detailed service information that helps customers understand what their vehicle needs and why. This clear communication builds trust and can lead to faster approvals for recommended services.

3. Inspect — Transparent Inspections with Visual Evidence

Inspection is often a sticking point for customers who are unsure about the necessity of recommended repairs. With Xtime Inspect, dealerships can capture and share high-quality photos and videos of vehicle conditions — creating transparency and clarity. This visual documentation makes it easier for customers to understand service needs and approve repairs, leading to higher revenue per repair order.

Inspect also improves internal communication between technicians and advisors, helping service teams work more cohesively and efficiently.

4. Invite — Targeted Service Marketing That Drives Repeat Business

Keeping customers engaged after their initial visit is crucial for long-term success. Xtime Invite provides powerful marketing tools that help dealerships reconnect with customers using personalized alerts and offers based on past visits, upcoming maintenance needs, and previously declined services.

Invite allows service teams to generate demand by reaching out to specific customer segments at the right time, encouraging repeat business and ensuring that shop capacity remains optimized.

Integration and Business Impact

A key benefit of Xtime is its ability to integrate seamlessly with leading dealer management systems (DMS), CRM platforms, and payment processors. These integrations ensure that customer data stays synchronized across systems, enabling more efficient workflows and reducing duplicate efforts.

Dealerships that adopt Xtime often see measurable improvements in service efficiency and customer satisfaction. Enhanced communication, easier appointment management, and transparent inspection practices all contribute to stronger retention rates and increased profitability. By helping service departments run more smoothly and professionally, Xtime empowers automotive teams to compete effectively in a market where expectations continue to rise.


In an era where digital convenience and customer experience are defining factors in business success, Xtime offers a future-ready solution designed to elevate automotive service departments. By unifying appointment scheduling, customer engagement, inspection transparency, and targeted marketing into one powerful platform, Xtime helps dealerships transform the service experience from a traditional transaction into a seamless, satisfying journey.

Whether you run a single location or a large dealership network, Xtime delivers the tools you need to enhance efficiency, grow revenue, and build lasting customer relationships — making it an indispensable asset in today’s competitive automotive service landscape. 

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